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Click on the "Folders" link at the top
of the webmail screen.
The Folders page enables you to create folders and
subfolders to hold your email. It also enables you to rename
and delete folders. On the bottom of the Folders page, you
will see the option to enable "empty" or "purge" links next
to each folder so that in one click, you can empty all the
trash. At the bottom of this page, you will see your current
folder sizes.
To set your preferences for how your folders are
displayed and how often the folders refresh and check for
new mail, click on the "Options" link at
the top of the webmail screen, and then click
"Folder Preferences." Click "Submit" on the
bottom of the page when you have set your preferences.
Troubleshooting
Folders:
If you've created a folder in the webmail interface and
you're not able to Subscribe to it, you've probably created
the folder and allowed it to contain sub-folders. You won't
be able to see this folder unless you either: (1) add a
subfolder to it (without the ability to contain sub-folders
of its own), or (2) delete the new folder and recreate it
without the ability to contain sub-folders.
In some instances, you may not be able to delete a folder
or subfolder. First, check to make sure you don't have
anything in the folder or any of its subfolders. If you do,
you'll need to empty the subfolder(s) or folder first.
If you're still not able to delete the folder, try
unsubscribing the folder and then resubscribing it. Once
you've resubscribed, try deleting the folder again. If you
can't resubscribe to the folder, that means that the folder
is already deleted and what you're seeing is probably your
cached copy.
If none of the above work, email us and explain the
problem. Also note, you must specify if there's anything in
the folder you wish to save. If you don't specify items to
be saved, you could lose everything in the subfolder. If you
tell us, we should be able to back everything up for you
before deletion.
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From within the webmail interface, click on
"Options" and then click "Display
Preferences."
Select your preferences and click
"Submit" on the bottom of the page.
If you wish to change the order of the columns for your
inbox, click on "Options" and then click
"Index Order."
If you wish to change the order of mail (for example,
sort by sender's name or by oldest date), click on
"Inbox" in the folders column and then
click on the small box next to the column heading in the
inbox. A triangle symbol indicates that the mail is being
sorted based on that column. Default sorting is newest mail
first.
Account
Status Reminder:
For privacy and security reasons, we do not send account
status reminders. You may wish to set your webmail interface
to show you when your account will expire. To enable the
account status display, login to your account via the web
interface and then:
- Click "Options"
- Click "Display Preferences"
- Scroll down to "Show Username/Account
Status" and click "Show" and
indicate where you want it to show.
- Click "Submit" on the bottom of the
page.
As an alternative (or in addition): if you plan to use
your own desktop email client instead of (or in addition to)
the webmail interface, you can also use our
"Reminders" feature to send yourself an
email reminder.
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